Boosting Collaboration for Long-term Value
NORDEA
In a vision to enhance collaboration, we took on a key role in aligning efforts between the real estate agency and the bank. Through prioritized initiatives, regular workshops, and data sharing, we helped improve lead quality, customer experience, and long-term value for both businesses.
A leading real estate agency chain, owned by a major bank, aimed to enhance collaboration to create long-term value for the bank. The main goals were to improve the customer experience, increase the number of leads for both the bank and the real estate agency chain, and improve the quality of leads exchanged between the parties. The project focused on strengthening the partnership to create a more seamless customer journey and enhance business potential for both parties.
Differ acted as an intermediary, responsible for facilitating the progress of prioritized initiatives. At the bank, focus areas from the real estate agency chain were prioritized in sprints, while Differ took a more operational role at the real estate agency, working closely with suppliers and overseeing lead reporting. The project included workshops, regular status meetings, and a dashboard for tracking results. Further efforts were directed towards data sharing and lead follow-up to ensure the project's future success.
For information on this case, contact:
Kjetil Granum
